IT Incident Coordinator - Guildford, United Kingdom - Cloud Vacancy

Cloud Vacancy

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Incident Co-ordinator

The Company
Based in Basingstoke, Guildford and at home.

A fast-growing Microsoft Office 365 Partner of the year is looking to add to its rapidly growing managed services team.

We provide a great working environment and good business benefits including, 25+ days holiday, health care and pension.

With clients across retail, education, legal, media and healthcare you will have every opportunity to grow and succeed.

Whether you're looking to for the next step or a new fresh opportunity, this business can offer a place for you to grow and define your career.

The Role

As the Incident Co-ordinator within the team, you will be responsible for tracking, expediting & managing incidents, tasks, and requests in line with agreed service levels.

Working within the service management tool performing daily checks to ensure all incidents are updated consistently and correctly by the service desk team.

The incident co-ordinator will also be required to respond to and investigate inbound queries from the client, liaising with the service management team to investigate and respond in a timely manner.

As part of the role, you will also be required to allocate, manage, and resolve Incidents, tasks, and requests via third party resolver teams., attending client and third-party facing meetings to discuss and agree next steps on any open incidents.

The person

Highly Desirable:

Experience working within a service desk environment.
Previous experience of incident management tools.
Problemsolving & Cando attitude.
Excellent written and verbal communications skills.
Experience in producing client facing reports on a deadline.
Well organized with a high level of attention for detail.
Experience with the Microsoft Office Suite (Specifically Excel).

Beneficial:

ITSM experience
Specifically Service Now.
Good understanding of SLA's & KPI's.
ITIL Qualification or relatable experience.

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£29,000.00 per year

Benefits:

Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

- working on a
Service Desk: 1 year (preferred)
- working with incident management tools: 1 year (preferred)

Work Location:
Hybrid remote in Guildford