Customer Service Administrator - Longbenton, United Kingdom - MTrec Recruitment

MTrec Recruitment
MTrec Recruitment
Verified Company
Longbenton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Rewards and Benefits on offer;

  • Immediate start date
  • Permanent contract
  • Easily accessible by public transport
  • Superb company culture
  • Varied and interesting role
  • Friendly working team environment
  • Monday-Friday only no weekends

The Company you will be working for;

The Role you will be doing;

  • Liaising with third parties.
  • Dataentry of new cases.
  • Ensuring that all service levels are achieved.
  • Liaising with insurers, solicitors and clients.
  • Escalating any issues to Team Leader/Manager.
  • Processing of Forms.
  • Processing records as required.
  • Receiving and making telephone calls.
  • Ensuring that each call is dealt with professionally.
  • Correspondence to include appointment letters, requests for further particulars/ amendments, reminder letters and processing records etc...
  • To participate in team meetings as appropriate and take instruction and guidance from Senior Case Administrators, those responsible for training and Managers.

About you;

  • Previous administration experience
  • Strong administrative skills
  • Organised and able to work on own initiatives
  • Friendly and able to work well within a team
  • Good Communication skills
  • Positive, 'Can do' attitude at all times
  • Flexible approach to work and workload
  • Open and honest approach at all times
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