Head of Account Management - London, United Kingdom - Ciklum

Ciklum
Ciklum
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ciklum is looking for a
Head of Account Management to join our team full-time in London, United Kingdom.


We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges.

With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.


About the role:


Now Ciklum is looking for Head of Account Management to lead and develop the team that is responsible for growing our key accounts in the UK.


Responsibilities:


  • Develop Ciklum's UK farming organization
  • Accountable for developing and delivering the UK market Account / Portfolio Plan and longterm strategy, forming a deep understanding of the clientele's business within the portfolio
  • Manage the portfolio of client accounts for the UK market and build strong, sustainable longterm relationships to meet / exceed the mutual aims of both parties
  • Grow and develop a team of Account Managers dedicated to the UK market
  • Support technological and digital transformation conversations and initiatives at a strategic level
  • Work closely with other technical and gotomarket teams to facilitate matrixled sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs
  • Manage the account and delivery team performance
  • Manage escalations for key client accounts and provide help/support to team members by acting as the single point of contact
  • Identify and manage engagement risks, flagging issues early managing to resolution
  • Achieve quarterly targets/quotas and KPI's for client accounts
  • Lead opportunities through all stages of the sales process from prospect to delivery
  • Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements:


  • Minimum of 1012 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
  • Experience in selling custom software development and digital transformation services is highly preferred
  • Excellent interpersonal, communication and presentation skills, (both verbally and written)
  • Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
  • Ability to lead and direct teams in a complex sales cycle
  • Strong commercial and contractual acumen
  • Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
  • Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams

What's in it for you?

  • Ability to influence strategically a growing multinational business
  • Join the leadership at one of the most successful and fastest growing regions in Ciklum
  • Build your career in a proven successful high growth company with unique service offering on the market
  • Competitive compensation package
  • Ciklum's commitment to providing support to your professional growth within the organization

Be bold, not bored

Job Types:
Full-time, Permanent


Work Location:
Hybrid remote in London
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