Bmw Customer Support Administrator - Doncaster, United Kingdom - BCA

BCA

Verified Company

Doncaster, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BMW Customer Support Administrator
Based onsite at BMW Thorne - DN8 4HT

Mon - Fri

Purpose of Job:

To provide an efficient and effective administrative support, carrying out tasks in a timely manner in order to meet the requirements of and to fulfill the objectives of the business.

To ensure all ISP Departments receive the required level of administration support.

Provide a high level of customer service at all times using a professional and consistent approach being mindful of the varying expectations of the customer.

Identify problems and act accordingly resolving the issues promptly and effectively

Core Duties:

Regularly monitor and update the relevant IT systems to ensure that all vehicles are at the correct status. Monitor vehicles progress to ensure they meet their required delivery date.
To provide full administrative support for the Customer Support Team.
Assist in reviewing and developing departmental administration systems and ensuring work instructions are kept up to date.
Liaise regularly with the Customer Support Supervisor regarding all Team responsibilities and workloads.
Follow departmental procedures at all times and continually look at ways in which to improve performance to ensure the efficient and accurate completion of all processes.
Provide an efficient, courteous and responsive service to all Customers and internal Departments when responding to all enquiries.
Provide and maintain a high level of customer service at all times using a professional and consistent approach when resolving all queries from BMW (UK) customers.
Accurately and efficiently administer all Direct Delivery and PDI requests from BMW/MINI UK and Ireland dealers ensuring all cars are delivered to customers and dealers on the agreed dates.
Liaise with distribution regarding self collect/direct deliveries.
Assist with the department activities and tasks during peak periods.
Undertake other duties as directed commensurate with the level of the job function.
To ensure that the accuracy and quality of work and communication to customers both internal and external of the service is of a consistently high standard.
The aderhance to all health and safety measures ensuring all protective clothing and equipment are used correctly and that safe systems of work are always followed and a clean working environment is maintained taking responsibility for your work area.
To attend departmental meetings both internal and external to support and provide updates and share information.

Skills and Experience