Systems Trainer - Bristol, United Kingdom - Yugo

Yugo

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
Systems Trainer

9 month FTC

Remote (UK based) role with regular travel to our Central Bristol Hub

Yugo is the trusted name for student housing globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

Tech savvy, enthusiastic and love training? The Systems Training Specialist is a Yugoer at heart and lives our goal of making our customers "Live their Best Life".

This person will be responsible for planning and delivering systems training across our booking system and In-Residence platforms.

It's a big job You are a self-starter and are (relatively) autonomous, at least enough to work across multiple time zones and jurisdictions.

Crucially you are passionate about training and energized by change, the learning experience and contributing to the business's success.

Responsibilities:

Sound good so far? Here's what you'll do:

Lead the systems training across our global operations teams for our In-Residence platform and booking system
Conducting skills gaps analysis among employees to inform training requirements
Create a comprehensive training plan encompassing our booking system and In-Residence platform; that supports business activity and the launch of relevant products/features
Identify system super users and provide enhanced training, enabling them to provide local firstline support and training when needed
Using blended learning methodologies, create rolebased training material and modern interactive videos that are simple and clear for end users to follow
Providing fun and inclusive individual and group training that compliment selfpaced learning sessions
Attend and contribute during the systems design review/testing process across our booking system and inres platform; to obtain firsthand user experience that aids training material creation and change management
Collaborating with Operations and Central support teams to obtain feedback and ensure continuous improvement in the quality of training and materials created
Record and communicate training activity across teams, providing feedback on completion as needed
Assist in auditing the booking system and inres platform, monitoring effective use and providing additional training/coaching where needed and promoting continuous improvement
Assist in responding to enquiries or issues raised by the team related to the booking system and inres platform

Qualifications:

Here's what you'll need:

Essential:

Experience working in Systems training for at least 2 yearsProven experience in creating effective training materials and delivering online training sessions.
Excellent oral and written communicationStrong Planning and Administrative skills
Management and leadership skills
Organisation and efficiency
Analytical and technical skills
The ability to motivate others
A patient and friendly approach to teaching

Desirable:

Proven qualifications in training: CITP or equivalent
Fluency in Spanish/German/Mandarin
Project Management qualifications
Experience working with and using booking systems
Experience working within the PBSA industry
Knowledge of Scrum and Agile Software Development Methodology

And the benefits? Well apart from working with an am zing team of people you will also receive.

Remote Working
Up to £49,440 salary (pro rata)
5 weeks annual leave (pro rata)
Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
Subsidised Health care & employee assistant program
Cycle to work scheme.
Social events and more