Customer Service Advisor - Folkestone, United Kingdom - Affinity Water

Affinity Water

Verified Company

Folkestone, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for Customer Service Advisors to join our Contact centre in Folkestone.

You will be the first point of contact for our customers to assist with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way.

No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.

You don't need to have worked in a Contact centre environment previously as full training will be provided.

We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers.

We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job.

Full training on all software systems will be provided before you start.

If you are shortlisted for an assessment centre, these will be taking place on 21st March am, 12pm, 3pm and 5pm) and 22nd March am, 12pm, 3pm and 5pm) All sessions will last approx. 2 hrs.

In the role, you will be working 37 hours per week on a 7 hour shift basis between 8am and 8pm Mondays to Fridays, plus alternate Saturdays.

The salary for the role is £21,000 with a start date of 24th April 2023.

Please note that for the first 2 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

Water saving tip

Save 6 litres per container by using water collected by dehumidifiers or condenser dryers to water plants