Administrator - Customer Support Coordinator - Frimley, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Frimley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator required on an ongoing temporary basis for a client in Frimley to support customers / engineers with the creating and closing down of jobs.

Duties will include but not be limited to:

Uploading to customer portals all relevant compliance certification and updating any job notes
Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
Liaison with customers to ensure they are kept informed on progress and managing any issues
Ensuring all jobs are planned, allocated within agreed SLA
Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
Review, action and update the business on the progress of customers works
Share KPI reporting to service delivery management and regional leads to show performance
Ordering of stock/parts required by engineers for completion of jobs