Programme Assistant - Cardiff, United Kingdom - Cardiff University

Cardiff University

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Advert

Programme Assistant

Professional Services

Administrative Support

School of Dentistry, College of Biomedical and Life Sciences

You will be part of the education team in the Dental School, which is the 'hub' for student and academic support and advice.

This is a well-established post, working with an experienced team who work in similar areas related to undergraduate and postgraduate education.

You will be providing administrative support to students and academic staff and support the daytoday administration of the education team. You will assist colleagues in assessments, timetabling and admissions, as well as providing general support to the team.
Cardiff University offers many excellent benefits, including 40 days annual leave (including bank holidays), local pension scheme, a cycle to work scheme and other travel initiatives, annual increments within the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

Important note:

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15870BR.

This is a fulltime (35 hours per week), openended post and is based at Heath Park, Cardiff.

Salary:

£23,700 - £24,533 per annum (Grade 3)

Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances

Date advert posted:

Tuesday, 15 August 2023

Closing Date:
Friday, 1 September 2023

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Main Function

Provide an administrative service to the School, engaging and completing a range of routine tasks to meet operational and customer service requirements.

Providing support and guidance on the School's undergraduate and postgraduate programmes.

Once you have settled into the role, you will have the opportunity for blended working.
Duties and Responsibilities

Key Duties

Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
Collaborate with others in order to make recommendations for developments of established processes and procedures, contributing to the success of the team, leading others through example.
Establish working relationships with key contacts to help improve service levels to both staff and students.
Undertake a variety of administrative duties to support teaching programmes, assessments, admissions, timetabling and the wider Education Centre team as required.
Gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in any data submitted.

Specific Duties

Provide efficient and effective administrative support to the Education Centre.
Support the daytoday administration of summative and formative assessments, admissions, timetabling and other curricula/School activity, under the guidance of the Academic Administration Manager.
Ensure that knowledge of all relevant policies and procedures pertinent to providing excellent customer service to both internal and external stakeholders is uptodate and that this information is effectively communicated to the student body (as appropriate) and academic team.
Provide support to the School's enrolment processes and other events (e.g. induction events, open days, assessment days) and contribute to the administration of start of year and end of year processes.
Assist with the preparation of agendas, minutes and the circulation of documentation and servicing of Committees as directed by the Academic Administration Manager.
Assist Programme Directors and the Academic Administration Manager in the production of all programme handbooks and documentation and maintenance of the School's Learning Central repository providing advice and guidance regarding standard and consistent presentation of information.
Support the annual Workload Model data allocation process.
Assist with the organisation and planning of the annual review of Learning Outcomes.
Provide a high standard of support to the organisation and planning of student monitoring and feedback, under the guidance of the Academic Administration Manager.
Assist with the organisation and scheduling of Placements.
Assist with the update and maintenance of the Student Information Management System (