Industry Operations Squad Lead - Swindon, United Kingdom - Good Energy

Good Energy
Good Energy
Verified Company
Swindon, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vacancy Name

  • Industry Operations Squad Lead

Vacancy No

  • VN531

Salary

  • GBP 30,000
  • GBP 35,000

Contract type

  • Permanent

Basis

  • Full Time

About Us

  • Good Energy helps customers generate, share, store, use and travel with clean power. Our aim is to help one million homes and businesses cut their carbon by 2025. We are developing smart services to support customers to do more with their renewable energy.
We supply truly renewable electricity sourced from over 1,700 generators across the UK. Our tariffs are independently certified with the Uswitch Green Tariff Gold Standard and we are accredited as an Eco Provider by Which?

Now we're in an exciting period of significant growth and development, after recently expanding our business to provide energy services, including installing heat pumps and solar panels.

We're also a major investor in Zap-Map, the UK's go-to electric vehicle charging app with more than half a million registered users.

Our customer service is rated 'excellent' on TrustPilot and according to Best Companies, we're a 'World Class' employer — in the top 100 best large companies to work for in the country.

If you're ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, determined, and inclusive, then we want to hear from you.

Let's power a cleaner, greener future together.


So, where do i fit in?

  • As Industry Operations Squad Lead, your purpose is to drive quality within the Industry Operations Area and support our Specialists to achieve key objectives and contribute to performance improvement on operational exceptions. This is through daytoday management of our Specialists, and regular collaboration with Industry Ops Leads and Managers to ensure our teams deliver on improvement to our data quality and process compliance. You'll have line manager responsibilities as a coach to new and existing members of the team. You'll work alongside the team to find the right solution to customer and industry challenges.
Lead By Example.
We have a strong culture and set of values at Good Energy. Whilst everyone is responsible for living this day to day, as a lead the team will look to you.
Drive Performance.
You'll manage and report on performance in the team related to our core KPIs as well as industry SLAs. You'll keep the team motivated by recognising successes as well as identifying and addressing areas of underperformance.
Develop Best Practice.
You'll regularly review our processes to ensure they are efficient, and that best practice has been documented.

You'll take opportunities to check the team's understanding and adherence to processes, providing coaching or training as needed to address any gaps.

You'll support the Industry Operations Manager in resolving any challenges identified in order to deliver process improvement.
Trend Analysis & Feedback.
You'll provide feedback to Leads, Technical Specialists & Industry Operations Manager.

This includes root cause analysis with a view to identifying opportunities to improve our service whether that be knowledge and skills, process changes, 3rd party performance review or system improvements.

Coach.

You'll develop a close relationship with our new starters, acting as a mentor and coach to them as they learn their new roles.

You'll tailor your approach to meet the needs of each individual, accurately identifying their successes and areas for improvement. You'll provide timely feedback and guidance to support each individual through passing their probation.


Have I got what it takes?

  • You'll be experienced in energy industry operations and be able to use your skills to support and develop our working practices.

You'll have a passion for people and doing what's right, that will drive you to be an exceptional and committed coach.

You'll be organised and excellent at time management, allowing you to balance the short term demands of the team and business with the long term goals we work to achieve.

If you're determined and self-motivated, and focuses on the end goals but flexible to the changing needs inherent in the fast paced energy industry, this role is for you


Essentials:

  • You are a confident and effective when holding coaching conversations
  • You love working within a team and motivating those around you
  • You are passionate about our purpose and will communicate this in the service that you deliver and the way you lead people
  • You have exceptional verbal and written communication skills
  • You are analytical and inquisitive with a natural desire and ability to solve complex problems
  • You have an interest in technology and finding tools and solutions to do things better and quicker
  • You are a quick learner who enjoys sharing their knowledge

An inclusive place to work
We can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to dis
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