Commercial Account Executive - Bathgate, United Kingdom - Johnston Oils
Description
Johnston Oils have been distributing heating oil, commercial fuel and agricultural diesel across Scotland and parts of England since 1965.
We are currently recruiting a Commercial Accounts Executive to join the Johnston Oils team in Bathgate.
If you are a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.
This role supports the wider commercial team and account managers to build relationships with Johnston Oils new and existing customers.
What is involved in this role?
Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Process fuel orders accurately to ensure the customer's instructions are followed and deliveries are made in a timely manner.
Promoting commercial products such as AdBlue, lubricants and fuel additives to new and existing customers.
Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections and having difficult conversations.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer's needs.
High levels of accuracy and attention to detail.
Confident in making decisions
Ability to manage high volumes of inbound and outbound telephone calls
Self-motivated and able to problem solve
Interpersonal skills
Be driven to achieve daily, weekly and monthly targets
You will be offered the guidance and support to help you grow and develop with a successful family business.
This position is a 37.5 hour week Monday - Friday between the hours of 07:30 and 18:00; however, during peak times some weekend work may be required.
Job Types:
Full-time, Permanent
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bathgate,
West Lothian:
reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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