Benefits Officer - Eastleigh, United Kingdom - Eastleigh Borough Council
Description
Vacancy:
Post Title
- Benefits Officer
Directorate - Finance, Improvement & Housing
Location - Eastleigh House
Advert Close date - 12/03/2024
Job description:
Job advert text
- Housing Benefits Officer
- Salary Band 4 £27,58
- Permanent, Full time 37 hours per week
- Do you want to make a difference?
- Eastleigh Borough Council is an ambitious and progressive Council. We are recognised for our innovation and achievements, whilst delivering high quality service to our customers and the community.
- We are seeking professional and wellmotivated individuals to work within the Revenues & Benefits Department as a Housing Benefit Officer who can provide a high standard of service for the Council. If you are proactive and flexible, then this opportunity is for you.
- The role
- As a Housing Benefit Officer, you will have the ability to recognise complex cases and liaise with the appropriate Specialist for guidance.
- Possess a good standard of knowledge of Housing Benefit and Council Tax Support regulations and legislation.
- You must have recent experience in processing Housing Benefit/Council Tax Support claims.
- Ability to accurately process basic changes of circumstances and new claims for Housing Benefit and Council Tax Support.
- To be able to deal efficiently with any customer enquiries both over the phone and face to face.
This post will involve contact with the public both in person and on the telephone to help solve their queries.
It is essential that you are able to work as part of a team working under pressure to tight deadlines.
- Please see Job Description for more information
- About You
- You will use computer based information systems for managing customer enquiries therefore proven ICT skills and the ability to learn new systems quickly is essential in this role. This is a busy working environment so you will need to be resilient, adaptable and enjoy being part of a great team.
- If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you.
- About us
- At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer excellent opportunities for continuous professional development and support our staff in maintaining a good work life balance through our innovative flexi time system.
We also have excellent package of benefits including:
- Local Government pension scheme (defined benefits scheme)
- Flexible working scheme
- Subsidised train travel
- Excellent working environment
- Support for continuous professional development
- Good work life balance
- Places Leisure Eastleigh 30% off Full Membership
- Confidential Employee Advise and Support Programme
- Closing date: 12 March 202
- Interview dates: 22 March 2024***
Employment & compensation:
Employment type - Full time
Employment status - Permanent
Weekly contract hours - 37.00
Salary band - 4
Salary (£)
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