SAP Client Services Support Analyst - City of London, United Kingdom - Securus Recruitment

Securus Recruitment
Securus Recruitment
Verified Company
City of London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A leading big 4 Advertising and Marketing business has a fantastic opportunity for a SAP Client Services Support Analyst to join a Global Team that drives on delivering the best Customer Experience contributing to the best performance and delivering thebest results to the Company.


You will be responsible for taking and resolving Level 2/3 issues/queries regarding their SAP Systems and working with all the appropriated parties to ensure resolution.

You will also have experience of working on SAP with Finance, Production and/or Security areas.


ESSENTIAL FUNCTIONS:


  • Maintain appropriate log of issues/queries as put forward by our agencies within support software
  • Optimize issue resolution by following production support procedures effective, efficient, documented issue resolution
  • Actively promote the designed processes within the organization
  • Contribute to group goals as set out in the methodology and achieve high level results by being proactive in the approach
  • Actively participate in the creation of support documentation and articles to ensure good knowledge transfer within the team and provide users with the best articles to support their selfservice experience
  • Participate in adhoc and ongoing support and Production/Financials projects
  • Engage and manage customer relationship at an individual and group level
  • Work in a hybrid environment. You will be required to work minimum two days in the office per week.

EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:


Education

  • Bachelor's degree in Business Administration or Computer Science or equivalent experience in SAP
  • Exceptional verbal and written communication skills

Skills

  • Knowledge of SAP FI, SD, MM and/or PS integration points
  • Knowledge of Time Management; SAP Security and GRC; Travel and Expenses; Purchasing; Estimating & WBS Processes/Support
  • Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)
  • Good knowledge of finance business processes
  • Proficient with Microsoft Office Products
  • Excel and Teams is preferred
  • Fluent in another EU language
  • Good skills in planning, coordinating, and prioritizing
  • Good knowledge of support processes and procedures
  • Ability to work to tight deadlines
  • Able to take full responsibility for tasks/tickets
  • Good analytical and problemsolving skills to correctly diagnose and fix problems
  • Ability to multitask, as the job often involves working on more than one topic concurrently
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