Account Support Administrator - Windsor, United Kingdom - Uniting People
Description
Main Duties:
- Support and assist in the management and promotion of the T4L programmes ensuring clear notes are always recorded on the CRM system.
- Generate and send reports to schools on a twice weekly basis to communicate live parent orders.
- Once portals are closed, to reconcile orders and send final reports to schools monthly.
- To proactively stay aware of upcoming school portals and create the necessary marketing material.
- To highlight duplicate orders with schools and parents to ensure the orders placed are accurate.
- Assist schools with promotion plans to meet their ordering targets.
- Process school funded manual orders.
- Chase school outstanding invoices.
- Generate cash flow documents to ensure school finance teams understand their income and outgoings in relation to the student programme.
- Provide support within the team when required to cover peak periods, holidays, and sickness.
- To participate in daily meetings to promote successful communication and to stay up to date with team activity.
- Working towards agreed targets and KPI's set by line manager.
- To proactively promote our programme and other leasing services ensuring all leads and referrals are communicated to the FT Sales team
SKILLS NEEDED:
- Excellent attention to detail.
- Excellent time management and administration skills.
- Strong Microsoft Excel skills. (Demonstration may be required)
- Ability to receive and act upon constructive feedback in a positive manner.
- Adaptive approach when contacting internal and external parties.
- Reporting of activities in an accurate, timely and effective manner appropriate to the intended audience.
- Proactive in approach and communication.
- Ability to problem solve and present solution proposals to management if further assistance is needed.
Pay:
Up to £25,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Education:
- Bachelor's (preferred)
Ability to Commute:
- Windsor (required)
Ability to Relocate:
- Windsor: Relocate before starting work (required)
Work Location:
In person
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