Service Administrator - Poole, United Kingdom - Bond Williams
Description
Service Administrator - Temp - Poole - £11 per hour
A temporary Service Administrator is needed for our client in Poole to assist the service team with all customer queries and general administration duties.
Main responsibilities:
- Deal with all incoming and outgoing calls relating to customer bookings and create bookings to suit the customer
- Prepare handovers and job packs for department customers
- Promote and sell service plans and body plans to any customers
- Support the booking team with any administration duties required
- Maintain the central bookings, supervise part orders and turn WIP into new bookings
- Assist department staff when required
- Price all workshop jobs and manage the process to ensure KPI's are met by service team
- Deal with all internal tasks and correspondence and liaise with the sales and administration team regarding delivery dates of vehicles
- Ensure all data requirements are met individually and by each department
- Update the CRM with any lost service customers
- Ensure customers receive excellent levels of service from all departments
- Identify any difficulties that customers may experience
Requirements:
- Excellent customer service skills
- Previous administration experience, preferably within the motor trade
- Good communication, both written and verbal
- Proficient with MS office
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