Service Quality and Technical Administrator - Epsom, United Kingdom - Sartorius

Sartorius

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Come and join our Service Support team as a Quality and Technical Administrator.

Do you have experience in a laboratory environment and looking to move out of the lab?

We are looking for a Quality and Technical Administrator for our Service Support team for our Laboratory Services Division at Sartorius.

In this role, you will be responsible for administrative duties in relation to quality related documentation, calibration certificates for instruments, liaise with customers and provide technical support to Field Services Engineers.

The team consists of 3 professionals, who support service and calibration activities for the wider Service Support office, lab and field teams, and we are looking forward to shaping the future with you.

This position is available full time and based on site at our Epsom office with hybrid working available.

Grow with us - Your Responsibilities

On a daily basis you will be responsible for reviewing process documentation, checking calibration data from the field team, sign off calibration certificates for weighing instruments for both customer and company equipment
You will use bespoke software systems to manage databases to record calibration results, look for trends in data, provide technical support for the field team i

e:
issues with connectivity navigating the calibration screen, understand changes in software updates and quality procedures

Order spare parts for equipment and support activities related to enquiries
Assis with timely processing of CAPA investigations and associated documentation
Ensure services are compliant with applicable requirements
Follow company policies and standards and deliver excellent service to customers

What will convince us

Strong administrative and customer service experience
Experience working in a laboratory environment carrying out calibration/validation activities on equipment would be beneficial or have an interest in metrology or quality control
An understanding of ISO 17025 or ISO 9001 standards would be an advantage
Experience in Microsoft Office, strong in Excel skills
Excellent attention to detail and methodical way of working
Selfmotivated and the ability to prioritise own workload, plan and multi task
Strong customer service skills
Ability to build excellent relationships with people internally and externally

What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

Personal and Professional Development:mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

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Making an impact right from the start:Comprehensive onboarding, including a virtual online platform
- even before joining
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Welcoming Culture:Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
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Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

Benefits

Attractive Working Conditions

37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks

Health & Wellbeing

Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service

Ready to join Sartorius?:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

Careers Website:

Sartorius Blog:

FAQ & Contact:

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Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

More about diversity at Sartorius