Emea Technology Operations Specialist - Luton, United Kingdom - Impellam

Impellam

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role
In this role you'll be a lifesaver for our recruitment teams working across many different VMS (Vendor Management Systems).

The teams rely upon you to support their time critical issues, or for recommendations on how you can improve their current configurationto better support their operational needs.

You'll have a passion for trouble shooting and helping our teams with recruitment technology issues.

If you aren't in a helpdesk role at the moment, perhaps you might be in a recruitment role - and have released that you have a 'knack for tech'.

You'll bethe one who, in a spare moment, likes to have a look around all the system menu options in the VMS wondering what they do, and how they could help you.

In a Tech Ops Support environment, you'll be working from a ticketing system, allowing you to prioritise the most urgent of issues and manage escalations to our third-party providers as required.

Key Responsibilities

Monitoring ticketing tool to ensure all new incidents are responded to, triaged, and actioned within SLA
Work closely with thirdparty providers to resolve issues
Work closely with internal departments to solve tech related issues
Monitor system integrations
Recommend and implement system changes to improve efficiency and reduce errors
Identify ticket trends, and suggest proactive steps to reduce ticket volumes
Educate users on the correct way to perform workflows when user error is the cause of system problems
System testing to identify any negative impacts of changes
Strong problem solving and analytical skills
Excellent verbal and written communication skills you will be required to explain complex technical issues to nontechnical users
Excellent knowledge of a leading VMS products e.g. SAP Fieldglass, Beelline, VNDLY
Comfortable with manipulating large data sets (including VLOOKUPS)
Competent in the use of core MS office products

**What Can We Offer You?