Commercial Support Assistant - Cheltenham, United Kingdom - The Benefact Group

The Benefact Group

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duration:
Permanent, 9am-5.15pm**
Division: Commercial Department**
Location: Cheltenham - Hybrid

Ref: 1665

About the role:

We are looking for a
Commercial Support Assistant to join our business
Lansdown Insurance Brokers in
Cheltenham.

As
Commercial Support Assistant you will deliver exceptional client service acting as part of the busy and well established Commercial Sales Team, supporting Lansdown "right first time" approach to customer service.

This is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation.

Key responsibilities
***:

Liaise with clients with regards to outstanding premiums, collecting of payments and chasing for renewal instructions.
Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLAs to deliver exceptional customer service.
Use the appropriate method of communication to support Lansdown's right firsttime approach in order to maintain successful Internal and External relationships.
Understand and operate within regulatory framework and identify and escalate any risks to the business.
To service existing Lansdown clients
Commercial and Residential Property
Any other duties required from time to time

Knowledge, skills and experience
***:

Excellent, professional and confident communication skills
Good Microsoft word and excel knowledge
Good time management
Flexibility
Manage workload
Ability to develop relationships with clients, agents, insurers etc.
Ability to construct effective written communications
Work well within a team especially under pressure
Confident numeracy skills
Training in the role will be provided
FIT or Cert CII or working towards

What we offer
***:

A competitive salary
Let's discuss it
Hybrid working
Competitive Personal Pension
Bonus scheme
22 days annual leave plus bank holidays
An array of health and wellbeing benefits, including private healthcare
Volunteer day
Onsite parking
Full study support and study leave to complete insurance industry professional qualification
EAP Scheme

About us:

Lansdown Insurance Brokers were established in
Cheltenham over 50 years ago and have built a reputation for excellent customer service. In 2014 we were purchased by
SEIB Insurance Brokers and are now proudly part of the
Benefact Group.

Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away over £187 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We have a friendly family environment with care for our teams and handholding of our clients being at the top of our agenda.

Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.