Specialist, Formula 1 Hospitality - Woking, United Kingdom - McLaren Racing

McLaren Racing
McLaren Racing
Verified Company
Woking, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
At McLaren Racing, we're not just here to try to take the chequered flag. We're here to excite our fans, inspire our people and deliver for our partners. And we're also committed to evolving our sport, our industry, and our technology, too.

We've moved forever forward through almost six decades to become who we are today.

We're taking the lead in creating a diverse and inclusive environment where everyone is valued, and where we can all be our best.

We're shaping a culture that rewards performance. We're building a better world.


The challenge


You'll maximise the Brand Experience offering, drive advocacy and engagement with the team, partners, guests and the championship through delivering innovative hospitality experiences at Formula 1 events around the world.


In this role, you'll create and develop interactive, persuasive, unique, exciting and personal Hospitality experiences to optimise the guest interaction with the brand, highlighting key messaging throughout and driving emotional engagement.


You'll ensure all activations represent the McLaren brand and are positioned as world class to generate commercial opportunities for McLaren throughout all trackside experiences and touchpoints.


Your team
You'll join the Brand Experience team and sit within Formula 1 Hospitality reporting to the Senior Manager, F1 Hospitality.

The team are fast paced, determined and look to push boundaries in everything they do through continuous review and innovation to provide the best guest experiences possible.

If you join the team, you must be relentless in the pursuit of better and always look for ways to improve and build efficiencies across working practices.

While you'll have a focus on Formula 1, you'll also collaborate with those working on other championships to drive innovation, learning, sustainable integration and broader development.


Your day-to-day

You'll spend your time:

  • Ensure successful delivery of the McLaren VIP Hospitality programme at each Grand Prix and test event throughout the season.
  • Work collaboratively as part of the cross functional Marketing team and wider organisation to successfully plan, deliver, track and report on all elements of delivery preevent, onevent and postevent and ensure consistency across championships.
  • Ensure that onsite duties and McLaren standards are maintained at each event, including health & safety processes by all parties including outside suppliers at events.
  • Assist with the continuous development of the guest experience at all events.
  • Build strong relationships with key stakeholders at a global and local level, understanding their objectives and business challenges. Act as their main point of contact regarding event bookings and assist in their preevent planning.
  • Responsible for all event marketing and guest communication materials, ensuring physical and digital assets are onbrand and contain accurate information.
  • Responsible for overseeing the design and production of all ticket packing collateral including maintaining stock control of all items
  • Responsible for ensuring that all branding is correct and up to date on all McLaren assets.
  • Deliver the contractual fulfilment, ordering, tracking, distribution and invoicing of all event tickets, including VIP Hospitality and Grandstand.
  • Development and operation of a ticket booking platform for Partners and team guests.
  • Responsible for tracking all ticket sales and overseeing the invoicing process.
  • Create live data reports, allowing Manager and wider team to monitor contractual ticket usage and additional spend or revenue in real time.
  • Postevent reporting including debriefs, rights utilisation, guest and Partner surveys, event sustainability (plastic use, waste, travel emissions etc).
  • Build tools to report all sustainability metrics and implement processes for capturing relevant information to audit and continually assess and improve all operations.
  • Constant review of processes against sustainable best practice and set guidelines to drive implementation and adoption across all stakeholders.
  • Maintain excellent working relationships with colleagues, Partners, industry stakeholders and suppliers.
  • Monitor competitors and industry trends and report on potential future growth opportunities to ensure the continuous development of the guest experience at all events.

Your story

To join our race for performance, you'll need:

  • Fluent use of English Language required in both verbal and written.
  • Experience in the hospitality industry or similar.
  • Good level of knowledge of operational budget management.
  • Strong supplier account management and contract review.
  • Worked on a global level and understand complexities of event delivery in different markets.
  • High level of attention to detail required.
  • Able to adopt systematic and proactive approach that will ensure task completion
  • Capacity to multitask over several ongoing projects and a
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