Small Claims Track File Handler - Liverpool, United Kingdom - Keoghs

Keoghs

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role will involve handling both quantum and liability small claims and potentially some lower value fast track cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload.

Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor Team Leader.

Key Accountabilities

Management of a litigated Small Claims Track EL / PL caseload, ensuring Court deadlines are met.
Delivery of agreed performance targets and quality standards
Create initial case strategy on liability and quantum
Hold telephone discussions and negotiations with the client, Defendant & third party Solicitors
Proofing witnesses, assessing their evidence and drafting statements
Drafting of Court document and complying with all Court deadlines
Instructing, briefing and liaising with Counsel
Guiding the Defendant through the litigation process where required and setting expectations
Accurate maintenance of all case management, billing and management information
Dealing with correspondence and telephone calls a timely manner
Updating reports upon receipt of evidence as required
Adhering to Client Guidelines

This is a full time role Monday to Friday. We offer hybrid working, 1-day minimum in the Liverpool office, the rest working remote

Experience, Skills and Qualifications

File handling experience within a law practice or Insurer
Experience of dealing with personal injury claims, ideally EL / PL although not essential
Established experience in law through further education or experience
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Excellent listening, verbal & written communication skills
Ability to follow instruction with attention to detail
Effectively work within a team

Contract Type