Community Navigator - Haringey, United Kingdom - The Riverside Group

The Riverside Group
The Riverside Group
Verified Company
Haringey, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Community Navigator


Contract Type:
Permanent


Salary:
£25, £4000 per annum London allowance (£27,112.48 is achieved after 18 months successful performance in the role)

Working Hours: 37,5 hours per week


Working Pattern**:
Monday - Friday


Location:
Haringey


The difference you will make as a Community Navigator


You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations.

You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.


About you

We are looking for someone with:

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • An understanding of the current UK Benefit System and working knowledge of Universal Credit
  • Team player with a caring, empathetic, flexible and have a resilient, cando attitude
  • Excellent time management and communication skills
  • The ability to demonstrate initiative and the confidence to make and act on decisions

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you'll enjoy:


  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays (pro rata) _*delete for Full Time _
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.


Role Profile

Support Customers
You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.

Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:

  • Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
  • Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer's circumstances.
  • Engaging customers to meet agreed outcomes and develop independent living skills.
  • Assisting customers with daytoday support and tenancyrelated matters.
  • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
  • Supporting customers who may be living in temporary accommodation to be 'tenancy ready' enabling successful move on and tenancy sustainment.
  • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
  • Supporting customers to maintain financial independence through budgeting plans and maximising income.
  • Assisting customers with signposting for specific debt advice, financial statements and negotiating with third parties where necessary.
  • Supporting and monitoring customers' healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
  • Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
  • Recording and updating clear, factual and accurate strengthsbased customer information on the local or appropriate digital platform.

Service Delivery:


  • Facilitate the referral process into the service and assess potential new customers.
  • Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness too set up and maintain a tenancy either virtual or face to face support.
  • Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
  • Provide initial tenancy related support, advice and assistance direct
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