Estate Services Officer - Brixton, United Kingdom - Housing for Women

Housing for Women

Verified Company

Brixton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted:16/01/2023 16:28
Salary:27,003
Location:
Brixton
Level:Experienced
Deadline:31/01/2023 23:59
Hours:35
Benefits:Attractive pension scheme, Perkbox ,Buying and selling annual leave, Healthshield, Season Ticket loan, Subsidised gym membership ,Course Funding
Job Type:PermanentAre you looking for a role where you can empower women and reduce the inequalities they face by playing a vital role in the provision of good homes and services?

We are looking for an Estate Services Officer to help us bring about our overarching commitment to delivering a customerfocused service that is consistent, reliable and responsive.

This is a brilliant opportunity to join us if you can:

Consistently ensure our properties are safe places for our residents throughout their journey
Act as a proactive leader in rectifying property defaults for our customers
Support our Neighbourhood Team to improve customer satisfaction
Champion the rights of our customers to expect housing that complies with all housing regulations and laws

You will be joining a fun, committed team who all aspire to listen, learn and act to improve our delivery of safe, legal housing support that meets our customers' needs

Key responsibilities include:

Inspecting communal areas to monitor regulatory and statutory compliance
Supporting the management of estate service contractors to ensure highquality communal repairs, cleaning and grounds maintenance
Working to address community safety issues to improve customer satisfaction
Carrying out skilled general maintenance work including general DIY
Monitoring followup works from fire risk assessments and the removal of hazards in communal areas
Recognising safeguarding responsibilities including reporting vulnerabilities

To be successful in this job, you will require:

Experience of monitoring and contract managing service contracts
Proven experience in a customer service environment, including frontline service delivery
A strong understanding of estate management, monitoring risk, health and safety, compliance and environmental services
Knowledge of all relevant legislation, landlord and resident obligations including H&S and community safety legislation
The ability to work collaboratively to deliver a rightfirsttime service for our customers
The ability to maintain accurate records and produce reports using Microsoft Office and housing management systems
Excellent communication skills
A full, valid driving licence

In return we will support you with:

Attractive pension scheme
Perkbox
Buying and selling annual leave
Healthshield
Season Ticket loan
Subsidised gym membership
Course Funding

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face.

As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

Overall Aim

Here at HfW we pride ourselves in our work to empower women through providing good homes and services and challenging inequalities faced by women.

To bring about this overarching commitment we are looking for an Estate Services Officer to deliver a consistent, reliable, and responsive customer focused service, to the organisation's properties that require the inspection of communal areas to monitor compliance with regulatory and statutory requirements.

To support the contract management of estate service contractors to ensure delivery to agreed standards, meet customers' expectations and ensure any defaults are rectified quickly.

To work with and support the Neighbourhood Team to address community safety issues to improve customer satisfaction.

To ensure property management health and safety compliance and best practice and to assist in ensuring that Housing for Women is compliant with health and safety legislation and landlord and tenant law relating to property management.

Principle Accountabilities

Carry out a programme of inspections weekly/fortnightly/monthly on estate including all communal areas, estate areas, bin areas, play area and facilities.
Record outcomes of inspections make recommendations and follow through actions to completion within agreed timescales.
Challenge contractors on not meeting the standards outlined in the contract.
Raise jobs for communal repairs, approve quotes for works, book jobs in, liaise with contractor, post/pre inspect completed jobs, approve payments.
Raise works for pest control, carry out pre and post inspections, liaise with contractors, and residents throughout process. Ensure follow on works are booked and completed.
Carrying out skilled general maintenance work in all aspects of the facilities, both internal and external as well as general DIY and maintenance including basic carpentry, plumbing, repla