IT Service Desk Administrator - Redcar, United Kingdom - BDS

BDS

Verified Company

Redcar, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS Recruitment are looking to recruit an IT Service Desk Administrator in Redcar. The role is initially for 3 months with likely extension working with our housing client.

Duties and Responsibilities:

Promote and support the proactive use of ICT across the business to improve the customer experience
Acting as a single point of contact for ICT and managing all requests and incidents
Providing a 'first time fix' resolution or allocating to a member of the ICT Team to ensure all calls are resolved
Investigating and resolving incidents and requests across a variety of systems and hardware.
Liaising and working with third party companies and suppliers when required.
Assisting with implementing various IT projects
Carrying out daily maintenance and administrative tasks.
Providing appropriate guidance notes, user guides and training as required.
Written and oral communication skills, including accurate recording of information and creating documents.
A customer focused approach
Ability to prioritise workloads
Relevant experience working in an ICT service desk environment