Service Coordinator - Cheltenham, United Kingdom - A&E Fire and Security Ltd

A&E Fire and Security Ltd

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A&E Fire and Security Ltd is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London.

We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer's expectations.

It is extremely important to us to provide a service that protects our customers and their organisation, and protects their property, colleagues, friends and family from the devastating effects of fire.

We now have an exciting opportunity for a second Service Coordinator to join our team.

Main Job Requirements/Duties:

Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.
Strong and clear communication with the engineering team.
Schedule engineering resource efficiently, minimising travel time and wasted journeys.
Managing the service engineer's diaries and ensuring that the service levels on maintenance contracts are maintained.
Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.
Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.
Scheduling / Booking of maintenance to meet contractual requirements.
Inputting of service and callout data onto computer service database.
Collation and distribution of weekly diary/works for engineers.
Supporting the service team to maximise revenue and secure maintenance opportunities.

Skills:

Excellent organisational skills.
Proactive multitasker and decision maker and able to meet the best needs of the business and the customer.
Ability to communicate fluently with customers, subcontractors & internal staff.
Excellent customer service skills.
Good attention to detail.
Ability to resolve general service issues.
Ability to work efficiently with the existing coordinators and have a joinedup approach whilst working well with the wider team.
Ability to prioritise workloads to meet agreed deadlines.
Excellent administrator.
Flexible approach to work.
Competent with office administration systems.

The requirement for this role is a full time based on 39 hours a week, Monday to Thursday 8.30am until 5.00pm and Friday 8.30pm until 4.00pm.

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£28,000.00 per year

Schedule: