Service Desk Analyst - Middlesbrough, United Kingdom - Careers Plus

Careers Plus

Verified Company

Middlesbrough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analyst - 20k - Middlesborough based
We are working with one of our clients, based here in the North East, who are looking for a Service Desk Analyst to join their team

Key skills:

Interest in IT Support
Some experience within IT
Any Office 365 or Windows experience is beneficial

Main responsibilities:

Provide excellent customer service
Remote Support of IT and Telecoms Systems
Build, configuration and support hardware
Ensure all support tickets are updated daily
Ensure asset registers are accurate and up to date
Provide onsite support as / when required
Deliver equipment to customers
Complete monthly backup checks
Complete weekly server checks
Update Knowledge Base
Support project delivery as required
Ensure support documentation is complete and up to date
Ensure KPI's are achieved for Service Delivery
Follow all company and department policies and procedures
Any other tasks assigned via a senior member of staff

In demonstrating a commitment to the company, a professional attitude, and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business.