Switchboard Operator - Huntingdon, United Kingdom - Your World Healthcare

Your World Healthcare

Verified Company

Huntingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Switchboard Operator

Location:
Huntingdon

Job Type:
Temporary

Duration of booking:
Expected to last 3 months initially with possible extension

Proposed start date:

ASAP

Sector:
Healthcare

Base:
Hospital

Band:2

Pay Rates:

Any hours worked Monday to Friday between 6am to 8pm (Days): £10.69 paye inclusive of holiday pay per hour

Any hours worked Monday to Friday between 8pm to 6am (Nights): £13.89paye inclusive of holiday pay per hour

Saturday:
£13.89paye inclusive of holiday pay per hour

Sunday and Bank Holidays:
£17.10paye inclusive of holiday pay per hour

Working Days and Hours:

Early 06:00-14:00

Late: 14:00-22:00

Night 22:00- 06:00

Job Purpose:

To provide a comprehensive, effective and confidential reception and telephonist service.

To act as an integrated member of the Patient Services team, demonstrating a flexible approach, ensuring the needs of patients and visitors are met.

To deliver a switchboardservice to support the Trust, answering and connecting calls and dealing with caller's requests and enquiries

Duties

To provide a front line telephony service and out of hour's reception for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner.
Maintain professional relationships with other agencies, e.g.; Neighbourhood Services, Police, Probation Service, Education, PALS, Benefits, Voluntary Services, etc.
Provide a warm and welcoming initial point of contact for patients and visitors to the
Trust and to deliver a high standard of customer care.
Taking calls from bereaved relatives who wish to see the deceased and contacting the Mortician oncall out of hours to arrange a time for them to see their relative.
Answering the switchboard emergency phone in a prompt, calm and clear manner.
Activating the appropriate emergency team bleeps as necessary repeating the exact message received on the emergency phone in a calm and precise manner.
Dealing with telephone enquiries from health and social care professionals and the general public and accurately recording and delivering messages as required.
To remain calm under pressure and maintain a professional approach at all times.
To demonstrate the ability to work on your own initiative dealing with a wide range of calls from the public, staff and emergency services promptly.
To keep the reception area tidy.
To test all the emergency team bleeps including Cardiac, Trauma, Code Blue, Code Red, Fire bleeps on a weekly basis and recording response in the appropriate books. Contacting and follow up anyone who has not responded to check if their bleep is working
Respond to Boiler, Medical Gas, Pharmacy, Intruder, Lift, Panic and any other alarms held centrally in switchboard, using the correct protocol in dealing with them.
Changing and charging of bleep batteries
To report, record and update any necessary changes in the switchboard records.
Keeping the line manager informed of the changes.
Undertake cash handling duties, including issuing of car park permits and issuing travel refunds to patients and visitors
To be aware of each departments function, opening times and staff availability.
Logging in and out of keys using an electronic and manual system.
Checking ID and the following of designated procedures.
When informed of a Major Incident, alert the appropriate personnel in the event of a Major incident, passing on information in an accurate and timely manner; and recording all information received.
To be fully aware of how the bleep/paging systems work and to advise users, operating of the internal and external bleep system.
Replacing faulty units where necessary, filling in fault notification forms ready to send for repair.
Changing and charging of bleep batteries

Qualifications, Skills and Experience

Excellent interpersonal skills
Ability to communicate effectively at all levels, with good listening skills, as well as clear written and oral presentation skills
Ability to work in a highly confidential manner
Able to handle difficult situations discreetly and patiently.
Good telephone manner
Knowledge of the Health & Safety at Work Act 197
Knowledge of vulnerable adult and child protection issue

Questions
Do you have experience working as a Switchboard Operator in the NHS?

Do you have experience working as a Switchboard Operator in healthcare?

Are you experienced in dealing with patient incoming enquires?

Are you looking for temporary work?

Do you meet the criteria above and available to start immediately?