IT Support Engineer - Cheltenham, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Engineer

Gloucestershire

£22,000-£28,000

Fantastic benefits

Due to growth, I'm recruiting an IT support engineer to provide 1st line/2nd line support to clients in a business renowned for a fantastic culture and excellent career progression.

You'll provide first class customer service to all users and provide initial resolution of incidents where possible. Where resolution is not possible then escalate the call to the appropriate support team within the department.

THE ROLE:

Log, track and maintain all tickets
Main contact for resolution and recording of all 1st and 2nd, line hardware and software issues
Installation, upgrades, configuration of user accounts
Participate in provisioning hardware, assisting with departmental projects
Communicate and escalate known/reoccurring issues with the IT Management team
Responsible for keeping the user informed on the progress of their support ticket
Logging new users in the service management system
Assisting with Inductions of new users
Adhere to the IT Security Strategy at all times
Communicate with members of the IT department to ensure internal SLA's are met
Attend departmental meetings as required, contributing as necessary
Provide regular updates on progress to relevant teams and individuals

THE PERSON:

Previous experience within an IT support role providing excellent customer service
Windows servers
Microsoft exchange and office 36
Networking and firewall configuration
VM Ware / Hyper V advantageous
Antivirus experience
Server back up software technology experience advantageous
Friendly, flexible and helpful attitude

BENEFITS