Customer Service Representative - Corby, United Kingdom - Clancy Group

Clancy Group

Verified Company

Corby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative:

Anglian Water:

Role:
IMDS Customer Service Representative

Location:
Field Based in East Anglia area

Contract:
Permanent/Full time

Salary:
Competitive dependent on experience

We are easy to do business with.

That's why we need people like you to help us support our customers._

Our Integrated Metering and Development Services team is recruiting for a Customer Service Representative to join their team, working on our alliance with Anglian Water & Kier to ensure customer's expectations are exceeded.

The Role:

As a Customer Service Representative, your role entails consistently delivering exceptional customer service and maintaining a high standard of communication across all interactions.

A vital aspect of this position involves conducting surveys for IMDS Work Types and performing Water Regulations Inspections.

Here are some of the activities you will be involved in

Conducting surveys across a variety of work types, utilising your detailed operational knowledge of metering and developer services operations.
Resolving issues and complaints, particularly regarding billing queries, through field visits and effective communication.
Performing water regulations inspections to ensure compliance with standards and promptly identifying and addressing any noncompliance issues.
Installing, exchanging, and troubleshooting smart meters to ensure efficient water usage and network communication.
Providing personalised watersaving reports to customers and fitting watersaving devices in their homes to promote sustainable practices.

We would love to hear from you if

Desired skills and qualifications include certification in construction skills, SWQR Street Works & EUSR National Water Hygiene, and knowledge of WRAS Water Supply/Water Fitting Regulations.

Additionally, two years of experience in a customer service environment, a full driving license, and an NVQ in Retro Fitting Water Saving Devices are preferred, along with expertise in CDM Design.

Our Company
Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families.

We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do

Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts