Csr (Ad114) - Kent, United Kingdom - AD Construction Group
Description
Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations.
Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.
We are looking for a Customer Support Representative to join one of our bust project-teams working in and around Sittingborne, Faversham, and Isle of Sheppey.
Main Duties
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Essential Skills/Knowledge
- Driving license is essential
- Knowledge and experience in windows and doors replacements
- Strong facetoface customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package
- Salary £23,000 to £27,500
- Hours
- Monday to Friday, 8am to 5pm (1hr for lunch)
- 21 days holidays + bank holidays and Christmas closure
- Company branded uniform, PPE, Work Phone, iPad
Additional Information
- DBS check will be carried out on your behalf at the companies expense
- Eligible to work in the UK
- Six Month Probationary Period
- As part of the interview process you will be required to complete an aptitude test
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