Housing Officer - Barnsley, United Kingdom - NFP People Limited

NFP People Limited
NFP People Limited
Verified Company
Barnsley, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Housing Officer
Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.


Position:
Housing Officer - Specialised Supported Housing


Location:
Tankersley, Barnsley (with travel from Durham to Worcester)


Salary Range:
Circa £28,000.00


Working Hours: 37.5 hours per week, Monday to Friday


About the role:


As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services.

From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.


Key Responsibilities:


  • Delivering housing management services, particularly for vulnerable tenants
  • Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
  • Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
  • Ensuring delivery of excellent customer service tailored to individual tenant needs
  • Collaborating with colleagues and partners to achieve shared objectives effectively

About you:

To be successful in the role of Housing Officer you will need the following skills and experience:

  • At least 3 years' experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
  • Knowledge of regulatory standards relevant to the role
  • Experience of delivering excellent customer services that meet individual needs.
  • Strong IT skills, including proficiency in Microsoft Office
  • Excellent communication skills, both verbal and written
  • Ability to work independently and collaboratively to achieve objectives.
  • Problemsolving skills with a focus on customer service and satisfaction.
  • The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
  • CIH, IRPM, or equivalent qualification or degree (desirable).


You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.


PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation.
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