Customer Service Administrator - Birmingham, United Kingdom - Digby Morgan
Description
summary- _ birmingham, west midlands_
- _ £21,000 - £22,000 per year_
- _ contract_- specialism
- customer services- sub specialism
- customer service- reference number
- PR86327 job details
We are seeking an enthusiastic Business Process Administrator to assist the reliable and timely execution of the business processes in a Back Office type environment on a 4 month FTC.
Responsibilities:
- Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environment
- Ensuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parameters
- Support the Invoicing Team with all aspects of customer services, creating, downloading and outsourcing customer invoices
- Dealing with customer requests relating to Purchase orders
- Dealing with customer requests relating to copy invoices
- Timely and accurate creation of customer accounts into ERP system
- Timely and accurate amendments to customer accounts in ERP system
- Monitoring multiple Customer Services inboxes resulting in a wide range of queries
- Executing Back Office Customer Service Administration tasks to a target driven environment
- Experience in customer service administration and invoices
- Excellent attention to detail
- Accuracy
- Confident and clear communication skills
- Logical problem solving ability
- Ability to work under pressure in target driven environment
- Experience of working with ERP SAP
- Experience processing sales invoicing would be advantageous
- Monday
- Friday; pm (1 hour)
- Salary £21,000 £22,000
- Hybrid working 2 days WFH
- 25 days holiday + BH
- Progression opportunities
- 4 Months FTC (potentially opportunity of extension)
Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and successful organisation in the heart of Birmingham City Centre? If so, this role could be great for you
We are seeking an enthusiastic Business Process Administrator to assist the reliable and timely execution of the business processes in a Back Office type environment on a 4 month FTC.
Responsibilities:
- Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environment
- Ensuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parameters
- Support the Invoicing Team with all aspects of customer services, creating, downloading and outsourcing customer invoices
- Dealing with customer requests relating to Purchase orders
- Dealing with customer requests relating to copy invoices
- Timely and accurate creation of customer accounts into ERP system
- Timely and accurate amendments to customer accounts in ERP system
- Monitoring multiple Customer Services inboxes resulting in a wide range of queries
- Executing Back Office Customer Service Administration tasks to a target driven environment
- Experience in customer service administration and invoices
- Excellent attention to detail
- Accuracy
- Confident and clear communication skills
- Logical problem solving ability
- Ability to work under pressure in target driven environment
- Experience of working with ERP SAP
- Experience processing sales invoicing would be advantageous
- Monday
- Friday; pm (1 hour)
- Salary £21,000 £22,000
- Hybrid working 2 days WFH
- 25 days holiday + BH
- Progression opportunities
- 4 Months FTC (potentially opportunity of extension)
skills:
- accuracy-
education: - secondary school
More jobs from Digby Morgan
-
Research Associate
Leeds, United Kingdom - 1 week ago
-
Cover Supervisor
Blackpool, United Kingdom - 2 weeks ago
-
Forklift and Warehouse Operative
Swansea, United Kingdom - 1 week ago
-
Picker
Birmingham, United Kingdom - 4 weeks ago
-
Customer Relationship Officer
Northampton, United Kingdom - 4 weeks ago
-
Scottish Islands
Glasgow, United Kingdom - 3 weeks ago