User Researcher - London, United Kingdom - Bank of England

Bank of England
Bank of England
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

User Researcher

-

(

009368

)

Primary Location UK-ENG-London


Job Research


Organisation DATA STRATEGY IMPLEMENTATION


Job Posting 27-Jul-2023, 10:08:48 AM


Data and Statistics Division(DSD) is the Bank's centre of expertise for compilation, dissemination and publication of regulatory and statistical data, promoting innovation and quality to support analysis, policy and decision making by the Bank's Committees, UK government departments and international organisations.

Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.


We cleanse a sizeable proportion of these datasets and publish a large number of Statistical data via our interactive database.

We support MPC, FPC and PRA Board and our data are used in the Inflation Report, Financial Stability Report, Credit Conditions Review, Stress Test Results, FPC Core Indicators and Quarterly Bulletin.

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation.

Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

This role operates in the Service Design team within the Data Collections Transformation Programme.


About us:


The Bank of England has embarked on an ambitious transformation program to overhaul the way we collect and use financial data.

Currently, the Bank is a data collection and processing engine. Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.


The Transforming Data Collection program focuses on improving the way the Bank gets data, in order to better support our experts in shaping the UK economy.

For this strategic endeavour we need great people to help us to get it right.

Situated within a traditional business, we operate with a start up mentality.

Our transformation program is founded on a service design approach, addressing end-to-end journeys which cut across multiple services, institutions, digital systems and offline processes.

You can read more about the Transforming Data Collection (TDC) program on our website.


About the role:

The Service Design Team in the Bank, includes Service Design, User Research, User Experience and Content Design. We have been around for over a year and have already made our mark. We have full support from the top and plenty of autonomy.


As a User Researcher you can expect to work across multiple work-streams, connecting insights with solutions during discovery, definition and delivery phases across touchpoints and channels.


You will be responsible for shaping our understanding of internal and external users, how they currently experience our services and what it would take to improve these.

You will look at end-to-end user journeys where digital/ux is only part of the broader experience.

Day-to-day, you may work with data specialists and policymakers to understand and improve existing experiences and coming up with new ones.


You will support the Service Design manager in shaping the design function in terms of user research best practices and ways of working.


About you:


  • Curious, inquisitive and openminded
  • Creative problem solver
  • A team player
  • Usercentred
  • Passionate about your practice
  • Iterative in your approach to shaping and refining solutions
  • Open to diverse perspectives
  • Comfortable with complexity
  • Comfortable with ambiguity
  • Have a natural proclivity to shift between macro and micro lenses
  • Driven to selfimprove

Role Requirements

Minimum (Essential) Requirements:


  • A Degree in HCD or other relevant area of study; or an alternative mix of vocational qualifications and practical experience.
  • Extensive industry experience as a user researcher across a number of working environments
  • Experience leading and conducting generative, formative and summative user research
  • Solid capability across the whole UR lifecycle from defining participants and research objectives through to synthesis and reporting
  • Experience with a range of tools and methods, knowing when to use which
  • Coherent and effective storytelling
  • Workshop design and facilitation

Desirable Requirements:


  • Experience working with complex data services
  • Experience working in a highly regulated industry
  • Turning user research findings into user stories
  • Evangelising User Centred Design
  • An engaging portfolio that represents your work

Why Join the Transforming Data Collection program at the Bank of England:

  • Because what we do is important. Getting g
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