Customer Relations Advisor - London, United Kingdom - LOVESPACE

LOVESPACE

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Relations Advisor, you will have the opportunity to work with our customer operations team to deliver an outstanding service to our customers.

You will be providing assistance for the full customer journey, from answering customer queries to ensuring their delivery is a success, playing a key role in continuing to build a positive reputation for LOVESPACE.

This role is ideal for someone with excellent interpersonal skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.

This is a
Tuesday to Saturday 9am to 6pm role.

Key responsibilities

Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers
Helping to create an awesome digital and 'onthedoorstep' service
Assisting in improving the overall service by listening and acting upon customer feedback
Working closely with the Operations team to ensure boxes reach our customers in the right place at the right time
Boosting LOVESPACE's reputation through generating great customer reviews and referrals
Ensuring customer accounts are up to date and accurate

What we're looking for

At least 2 years experience in a customerfocused role
A positive, confident and engaging individual with the ability to connect, converse and empathise with people from all backgrounds.
A creative, innovative and resourceful problem solver.
Flexible approach to changing work hours/demands.
Fluent in English with excellent written and verbal communication skills
GSCE English (Grade B) preferred. Good numerical skills
GCSE Maths (Grade B) preferred.

You must be eligible to work in the UK.

We are currently splitting our time between working from home and working in our office (10 minutes' walk from London Bridge station).

Applicants should be happy to come into the office at least 3 days a week.

Salary:
From £23,000.00 per year

Benefits: