Administrative Assistant - Harlow, United Kingdom - The Princess Alexandra Hospital NHS Trust

The Princess Alexandra Hospital NHS Trust

Verified Company

Harlow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It is an exciting time to join the Radiology Department at The Princess Alexandra Hospital NHS Trust.

We have been awarded the funding to support the vision for the West Essex Community Diagnostics Centre (CDC) in providing timely access to diagnostics for all of the West Essex population, tackling health inequalities and achieving the 28-day Faster Diagnosis Standard (FDS) for all potential cancer and non-cancer patients

PAHT sites, including St Margaret's Hospital, Epping (SMH) and Herts' and Essex Hospital, Bishops Stortford (HEH) via a hub and spoke approach will see better co-location of diagnostic services by offering streamlined diagnostic pathways with fewer appointments in a modern diagnostic setting

An entry-level opportunity is available within the Radiology department for a Clerical Officer to join the team.

You will provide administrative support to the department covering all sites across the Trust, as well as reception cover at our reception desk.

As the face of the department you will meet, greet and direct service users, registering attendances on the CRIS system and cover incoming/outgoing telephone calls.

You will also maintain and update relevant databases as well as the transfer of clinical images.

Updating and inputting data using Trust software (such as CRIS, Note Tracking and COSMIC) ensuring confidentiality and data protection protocols are adhered to and that information is uptodate and correct
Assisting wider admin team with the retrieval of patient notes which are required to perform interventional procedures within the department
Following departmental procedures when dealing with outside medical centres, doctors' surgeries and other Trusts/agencies, to protect patient confidentiality
Receiving patients and visitors on arrival to the department
Booking "walk in" examinations onto CRIS

- "Attending" patients for appointments on CRIS

Receiving orders from electronic requesting system and dealing with them as per protocol
Answering the telephones on Reception and dealing with enquiries
Being the first line of contact for patients complaints
Dealing sympathetically with patients who may be unwell, unhappy or distressed

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping.

Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart

Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence

Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration

Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

For further details, please refer to the attached job description and person specification, available to download at any time.