IT Support Apprentice - Maidenhead, United Kingdom - MCFT
Description
Hi my name is Adam and I am the Customer Success Team Leader here at ORCA Service Technologies. In my role I look after the support team, ensuring we deliver quality services to our growing customer base. I am looking for an IT support apprentice to joinour high performing team.Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?
Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base.
We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.
As an IT apprentice at ORCA Service Technologies (OST), you will be challenged with a diverse set of responsibilities including IT support and understanding user's issues.
Key Responsibilities
- Responsible for IT support activities (categorising, prioritising, and solving tickets)
- Support senior and junior developers on groundbreaking projects and cuttingedge development activities
- Working closely with customers to scope incoming project requests
- Understand OST's organisational systems to develop and support customers
- Responsible for customer contact and project ownership around your development works
You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years experience.
If you are a team player, have basic IT knowledge, like a high paced working environment and arelooking for an opportunity to learn more about information technology then this is the opportunity for you.
Requirements:
- Have a basic understanding of Microsoft Office
- Have a basic understanding and passion for IT
- Ability to learn quickly on the job
- Ability to work in a team as well as independently
- Preferred: IT hardware skills
- Preferred: Software development skills (programming)
- Preferred: Prior education and/or working experience in IT
- Preferred: Good communication skills through a variety of methods
Why join us?
"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now growing to become a JuniorSoftware Developer."
- Taine Redgard, 12 months into his apprenticeship with ORCA Service Technologies.
- You'll be given responsibility from day one, and you'll have to develop fast
- You'll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
- You will have full ownership of your own projects, as well as still contributing to the bottom line
- Energy, enthusiasm and fresh thinking, we're fully open to your ideas. Working within an SME you will be expected to make an impact
- Work in a challenging international environment
- Clear progression and personal development plan with regular reviews & feedback
- Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a threemonth probation
- Continuous development and training opportunities from seminars, conferences, 121s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up
- Princess Royal Training Awards, Institute of Leadership& Management (ILM) Assured.
- 28 days holiday entitlement plus bank holidays. This equates to 36 days holiday per year (7 weeks and 1 day)
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