Compliance and Vetting Co-ordinator - Hemel Hempstead, United Kingdom - NHS Professionals

NHS Professionals

Verified Company

Hemel Hempstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role
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Do you have excellent customer service and admin skills and a desire to support the NHS?

NHS Professionals has an exciting role for a Compliance and Vetting Co - Ordinator to join our expanding team whose main aim is to support our Bank Members through their compliance journey as seamless as possible and to support our internal colleagues to develop their understanding further to improve the bank members journey ensuring our processes, legislation requirements and service standards are always met.

About The Role

The priority of this role is to ensure your assigned Bank Members are supported to complete their compliance within the agreed time frame.

This will include checking several elements including Occupational Health, DBS and mandatory training and dealing with external teams, whilst supporting the internal team to learn and understand more about compliance.

Working to ensure we are working to internal and legislative policies and processes when onboarding bank members from the initial recruitment stage as well as adhering to in life management processes and delivering customer service excellence at all times, ensuring the bank member are at the heart of every decision, striving for first contact resolution for all interactions and quickly identifying and escalating any issues which could impact the smooth delivery of our services.

Skills/Responsibilities:

Manage the recruitment compliance process on a daytoday basis.
Liaise and develop relationships with the customer and external agencies i.e., DBS, HCPC, training providers.
Attend and contribute to meetings both with internal and external stakeholders
Adhering to NHS Professionals, external providers, and legal guidelines
Conduct and always maintain a compliant and efficient service
Identify areas in the service for improvement and potential risk
Priorities workload to ensure a quick and compliant journey for our bank members
Managing and responding to queries within the team inboxes in the agreed SLA
Develop own skills and knowledge, ensuring full understanding of your role and the part in plays within the department and wider NHSP business
Support and encourage consultants learning and understanding of the compliance process
Be meticulous when handling data, compliance records and internal spreadsheets
Dealing with customer complaints and escalating where appropriate.

The success of this role will result in the efficient deployment of bank members and positive feedback from our bank members as well as an efficient compliant workforce.

This is a hybrid working role with 3 office days in Hemel Hempstead and the rest working from home.***The aim of the Vetting and compliance team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising proactive tasks to preempt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
Ability to work under pressure and balance multiple responsibilities on daily basis, including operational responsibilities, providing exceptional customer service, and coordinating with other departments.
Good communication skills, both written and verbal.
Strong analytical skills, detail orientated and wellorganised.
Strong database administration skills, with a good working knowledge of Microsoft Packages such as Excel, Word, and Outlook.
Knowledge of Compliance issues and regulatory environment or demonstrate the willingness to learn.
Research and reporting skills.
Ability to foster strong relationships with internal and external stakeholders.
Strong decisionmaking and problemsolving skills

About Us
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In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance
27 days per year, plus bank holidays

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A commitment to talent management & development:

Star of the Month
Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers

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Pension

We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme

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Life Assurance:

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Group Income Protection:

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Wellbeing Programme:

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Employee Assistance Programme:

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Employee Engagement & discounts platform

Our Commitment to You:

The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.

Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise