Corporate Feedback Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Haringey

Hybrid Working Available

18.57 Per Hour

I am recruiting for a local authority who is looking for someone to ensure the effective operation of the customer feedback procedures (complaints, compliments a suggestions), including the statutory social care procedures, and the member's enquiries arrangements across the council.

To ensure the effective operation of the council Freedom of Information Act (FOI) procedures.

To be responsible for the effective handling of complaint stage 2 independent reviews, FOI internal reviews and local Government Ombudsman (LGO) and information commissioner (ICO) enquiries.

Main Responsibilities.

To be responsible for managing the process involving feedback, members enquiries, stage 2 reviews and learning, and freedom of information enquires by ensuring all cases are logged, allocated and tracked efficiently and effectively.
Provide best practice advise for colleagues and team members.
Support members of staff who have allocated enquires by proving advise and guidance on the councils corporate and statutory obligations so that they understand how quires should be dealt with, the correct format for responses and the agreed response time.
Deal with cases involving the Ombudsmen in order that investigations are dealt with in accordance with the councils procedures.
Conduct case reviews on all stage 2 complaints to ensure that matters are addressed and issues resolved quickly.