3rd Line Engineer - Manchester, United Kingdom - Optima UK Inc Ltd
Description
Job Title: 3rd Line EngineerLocation:
Manchester
Salary:
£35-40k
Hours of Work:
Mon-Fri 8am-6pm
The Role
The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced team, servicing the businesses and over 250 colleagues.
As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure.
Include but not limited to:
3rd line support of technology related Incidents within agreed SLA's
ISO27001 compliance monitoring and proactive / reactive management of issues
Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Installing and testing, or decommissioning and removing, systems or system components.
Recovering and investigating material found in digital devices.
Liaising with 3rd party Suppliers
You will be required to travel to other offices as and when required.
Skills:
At least 2 years' experience in one or more of the specialist areas listed below
Recognised and current certification in one or more of the specialist areas listed below
Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
Proven organisational skills
Diligent, attention to detail
Great team player with the ability to act on your own initiative when required
Ability and desire to learn about the systems we support
Ability to prioritise your own work loads and manage expectations
Technologies & Specialisms
Knowledge and experience in one or more of the following specialisms is preferred.
Microsoft Based Technologies
Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019
Active Directory, Power Shell
M365Teams
SharePoint
One Drive for Business
Intune Endpoint Manager
Cloud based technologies (Azure)
Autopilot
Network & Security
Cisco Meraki Firewalls, Switch and APs
VPN, RDP
Mobile Device Security
Telephony
VOIP / SwyxIt
MS Teams
Mobile devices - Android, iOS, phones and tablets
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