Funeral Planning Consultant - Paisley, United Kingdom - Memoria Ltd

Memoria Ltd

Verified Company

Paisley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description

POST TITLE:
Funeral Planning Consultant

Job Summary

To pursue all new pre-paid leads and enquiries by telephone and liaise with the applicant confirming they have received the information and discuss any queries or questions they may have.

Ensure Memoria Funerals pre-paid plans are arranged in accordance with the clients' wishes and that all relevant admin is completed, and procedures are followed.

Occasionally situations may also arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Affordable Funerals.

Key Responsibilities

The post holder shall:

Fully explain to clients the benefits of purchasing a Memoria Direct Cremation Funeral plan, ensuring it meets the clients needs prior to committing to purchase. To complete all necessary management systems for the sale, always ensuring 100% accuracy.
Deal efficiently and effectively with all enquiries, in accordance with Memoria Funerals procedures and standards.
Ensure conformity with data protection and GDPR legislation relating to the handling of client information.
Act with due diligence when using Memoria Funerals assets, and to ensure that documents and important data are safe and secure.
Undertake such tasks as directed in order to promote the business.
Support Memoria Funerals staff in the achievement of key performance targets
Communicate with both Management and the team in a constructive and positive manner.
Responsible for ensuring all client complaints are dealt with appropriately in accordance with the Memoria Funerals Complaints Procedure.
Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work and ensure that the office complies with Health and Safety Policies and Procedures.
Display a professional, smart image and attitude always.
In addition, all employees are expected to work within the terms of their contract of employment and adhere to Affordable Funerals policies and procedures.

Experience Requirements

Sales / Marketing
Minimum 2 years Sales / Marketing experience.

Administration
Minimum 2 years Administration experience

IT Skills
Moderate / high level Excel

Administration Package experience (preferably bespoke)

Teamwork / Communication
Works well as part of team;
Ability to effectively communicate, both verbal & written;
Displays empathy and diplomacy.

Customer Relationship Management
Good communication skills & adapts style of communication to customer;
Good understanding of the importance of high standards and service;

Job Types:
Full-time, Permanent

Salary:
£23,000.00 per year

Benefits: