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Order Processing Associate - Wigan, United Kingdom - IRIS

IRIS

Verified Company

Wigan, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team.

In this role, you'll play a crucial part in ensuring our customers have a smooth journey from placing their orders to invoicing and beyond.

Working closely with both customers and internal teams, you'll ensure orders are processed accurately, queries are addressed promptly, and any issues are resolved efficiently.

Our SOP department is dynamic and fast-paced, calling for a flexible, can-do attitude and strong teamwork across the board.

Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales.

What will you be doing?
As a SOP & Invoicing Associate, your day-to-day responsibilities will include:

Collaborating with teams to meet and maintain structured KPIs/SLAs
Delivering topnotch customer service to ensure a positive customer experience
Addressing orderrelated queries, invoicing issues, and processing refunds
Ensuring all daily/weekly/monthly tasks are completed efficiently and on time
Handling customer records, updates, and account maintenance
Processing sales orders and contract renewals according to businessapproved procedures
Assisting with product dispatch and initial setup, as well as resolving license issues
Supporting and training team members as needed
Tackling adhoc administrative duties when required.

What are we looking for?