Complaints Officer-innovation - Merton, United Kingdom - Merton Council

Merton Council

Verified Company

Merton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Grade/Salary ME11 £34,209 - £36,708 (pro-rata)

Advert Text:

The Complaints Team is going through an exciting time of development and require an individual with an inquisitive nature to support us on our journey.

This is a role with a wide scope and opportunities for creative thinking to deliver an excellent service to the residents of London Borough of Merton and colleagues alike.

You will handle complaints across multiple channels, and work with colleagues from all areas of the council to investigate and deliver fair, robust complaint outcomes to service users.

Excellent interpersonal skills, a keen eye for detail and the desire to champion good practice are a must.

In return we offer you a supportive working environment where creativity and innovation are encouraged. You will be able to work flexibly from home and from our offices in Morden.

We also offer the following benefits:

Generous annual leave entitlement
Generous local government pension scheme package
Access to wider training and development qualifications
Access to an Employee Assistance Scheme which provides advice & counselling service

The post is offered on a part time, for six months initially (24 hours a week)