Helpline Officer - Blackpool, United Kingdom - Age UK

Age UK

Verified Company

Blackpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LOCATION

Hybrid/Blackpool

CONTRACT TYPE

Permanent

APPLY BY

12-Sep-2023

SALARY RANGE

£ £11.62

JOB CATEGORY

Services

WORKING PATTERN

Various

WEEKLY HOURS

Various

The Silver Line Helpline is recruiting for
Helpline Officers to join their fantastic team providing a vital service to older people across the UK.

The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat.

Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.

This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.

Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.

We have
2 part-time vacancies working 28 hours per week across 7 hour shifts.
We have
5 full-time vacancies working 35 hours per week across 7 hour shifts.

Please note that this post does require weekend and bank holiday working on a shift pattern basis.

Must haves:

Excellent interpersonal skills.
Good IT literacy.
Sensitive and empathetic approach.
Good communication skills, and ability to adapt communication styles.
Ability to adapt to a variety of situations that present within calls.
Knowledge and understanding of the impact loneliness and isolation has on older people and their wellbeing.
Experience of working as part of a team.
Calm under pressure.

Great to haves

Experience of signposting in a helpline environment.
Knowledge of the needs of older people.
Flexible to adapt to meet service demands.
Experience of working and providing support to older people and / or previous experience of providing telephone support within a helpline environment.
Experience of communicating effectively with vulnerable older people.
Knowledge of safeguarding.

What we offer in return

Competitive salary, 26 days annual leave + bank holidays
Excellent pension scheme, life assurance, health cashback plan and EAP.
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Heka Fitness & Wellbeing Benefit.
You Did It Awards recognition awards from £

Additional Information

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.