Clinical Support Assistant - London, United Kingdom - Thurleigh Road Practice
2 weeks ago
Description
those who are care managed/frequent attenders/housebound/disabled.Help to coordinate community care agents, secondary care and hospital transport (as above) as well as identifying patients who frequently do not attend appointments.
To support management in ensuring the practice QOF, PACT and enhanced service checks are completed by undertaking proactive call and recall processes in line with practice procedure.
Dealing with daily intake of patient queries regarding Prescription requests, test results, other non-clinical queries.
Monitor the arrival of patients, supervise the waiting areas and ensure patients and visitors are safe and moving through the practice at the correct speed.
Deal safely and appropriately with messages received to and from doctors, other staff members and patients and ensure everything is either noted, handed on and/or completed accurately, competently and professionally without exception.
Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Communicate on a proactive basis, as well as a responsive basis. Be resourceful and resilient.Work flexibly in recognising, understanding and dealing with conflicting demands and stressful situations. Work as a member of a team - be able to both give and receive help and support. Punctuality being completely ready to commence work at the agreed start time. Attention to detail throughout for every element of the reception/admin role.
Be a completer-finisher for every task or work as part of a team to achieve this quality in everything you do.
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