Handover Specialist - Preston, United Kingdom - Audi

Audi
Audi
Verified Company
Preston, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The opportunity:


Fixed Term Contract 9-12 months
As a Handover Specialist you will be responsible for arranging and facilitating the handover of our purchased vehicles. You will work closely with the team of Sales Executives to get their pipeline of vehicles handed over. Daily, you will focus on getting vehicles processed through various departments such as preparation, valeting and administration.


At handover stage you will ensure the customer has signed all of the required sales documents and go through the main features of their new vehicle with them to get them on their way.

During the handover with the customer there may be an opportunity for up-selling additional products and services such as warranty and service plans.


More about the role:


  • Ensuring sold vehicles are processed through various departments
  • Working with a team of Sales Executives to deliver vehicles
  • Contact customers to arrange handover
  • Maintaining customer records and ensuring followups are completed
  • Ensuring customer satisfaction scores are maintained
  • Completing all sales related paperwork and ensuring customer sign off
  • Vehicle demonstrations with customers
  • Identifying opportunities for upselling
  • Adhoc sales support duties

More about you:


  • Previous service lead experience
  • Process driven with the ability to adapt to new processes
  • Team player
  • Excellent communicator both written and verbal
- 'Can do' attitude

  • Goal orientated
  • Confident telephone manner
  • Ability to quickly build rapport with both customers and colleagues
  • Ideally: experience in car sales
  • Essential: full driving licence

A bit more about the family:

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.


We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.


But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years


Benefits of working for Swansway Group:

  • Car Benefit Scheme for employee or family
  • Discounts on products and services that extend to your family and friends
  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
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