Customer Service - Cardiff, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor
Are you excellent at customer service and looking for that next chapter? Do you want to work for a company that loves its people and enjoys a great working culture?
We are recruiting for one of the largest energy providers in the UK. Due to their growth, they are looking for new talented Customer Service Advisors with strong communication skills, who love solving problems and have a strong attention to detail to join thebusiness at this exciting time

We're looking for someone with:

The ability to communicate clearly and confidently through various communications channels verbal and written
The ability to follow an enquiry through from the initial customer contact to the end result, including any followup correspondence or associated queries
Strong and proactive problemsolving skills to enable a speedy and comprehensive resolution of queries or issues to drive customer satisfaction
The ability to use your own initiative and think beyond the obvious approach when required to drive queries through to resolution
Evidence of the ability to turn negative situations into positive ones and ensure customer needs are met/delivered to all customers
The ability to identify the root cause issue for customers using factual evidence and not an opinion to solve problems whilst managing potential objections and conflict
Evidence of working with a high degree of accuracy and strong attention to detail
The ability to negotiate effectively to deliver successful outcomes that benefit both customer and the business

What's involved?