Facilities Helpdesk Co-ordinator - Preston, United Kingdom - City Group Managed Services Ltd

City Group Managed Services Ltd

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

City Group are currently looking for an experienced Helpdesk Operative to join the team.

The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless.

Role Responsibilities

Receive service calls from customers and deal with them speedily and effectively.
Work through the Helpdesk inbox in a timely manner ensuring all queries receive a response.
Book scheduled service work with the customer and ensure correct usage of resources.
Sales order processing
Handle customer complaints and refer to the correct personnel for investigation.
Coordinate customer requirements to other departments within the business, to ensure effective customer service.
Communicate solutions, successes, and opportunities to the contract manager.
Receive and process orders, liaise with customers regarding any changes.
Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity.
Monitor the progress of jobs, order spare parts, liaise with subcontracts, alter schedules, and process jobs in accordance with the customer requirements and to our company standards.

Benefits Include;