Prodops - Sheffield, United Kingdom - Tes Global

Tes Global
Tes Global
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Title:
ProdOps


Location:
Sheffield

Full time, Permanent


Salary:
£60,000 to £70,000

Tes has been supporting the education sector for over a century, growing, and changing alongside the evolution of education.

Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management.


About the role:

ProdOps is responsible for ensuring the smooth and efficient functioning of the product management team and product development process.

This involves working with cross-functional teams to facilitate collaboration, streamline communication, and implement product best practices to advance the function.

ProdOps plays a critical role in optimising the product teams and product development process including product market readiness to ensure the timely delivery of high-quality products to market that meet customer needs and expectations.


Key Responsibilities:

As ProdOps at Tes, you are a decision maker.

You drive the vision for the product across the teams in support of the CPO, and the path to get there.

You have a lot of responsibility (that's why you love product management) and these are the key areas that matter:


  • Customerfocused: Putting the customer first, ensuring products bring the most value as possible, and in this way enabling Tes to thrive. This only comes from knowing customers and the market in depth.
  • Crossfunctional Communication: Facilitate communication between product development teams, engineering, marketing, customer support, and other stakeholders to ensure that everyone is aligned on goals, timelines, and deliverables.
  • Performance Metrics: Develop and maintain performance metrics for the product development process, including timetomarket, defect rates, customer satisfaction, and other key performance indicators (KPIs). Use these metrics to identify areas for improvement and develop action plans to address them.
  • Commercial &

Risk Management:
Identify potential commercial risks and opportunities that could impact the success of the product. Work with key stakeholders and the team to develop commercial and mitigation strategies and contingency plans.

  • Product Launch: Coordinate the launch of new products, including working across functions to create gotomarket plans, coordinating product demos, and ensuring that all stakeholders are informed and prepared for the launch.
  • Customer Feedback: Work closely with UX, Sales, Operations and customer support teams to gather feedback from customers and incorporate it into the product development process. Use customer feedback to identify areas for improvement and inform product roadmap decisions.
  • Process Streamlining: Develop and implement processes that streamline product development workflows, reduce cycle times, and increase efficiency. This includes creating and maintaining product roadmaps, sprint planning, backlog prioritization, and stakeholder communications.
What will you need to succeed?

We're looking for someone with demonstrable experience in a similar product operations role or as a Product Manager or Product Owner


In particular, you'll be:

  • 3+ years of experience in product management or product operations
  • Data and research focused, to help drive decisions and measure success
  • Adept at planning able to choose the right approach to suit the situation and manage multiple initiatives simultaneously
  • A great communicator and collaborator to help deliver the vision and motivate the teams, and to be clear with stakeholders about what's achievable and why
  • An engaging presenter comfortable leading workshops and product collaborations
  • Proactive and collaborative as a team player
  • Ability to think strategically and develop action plans to achieve goals
  • Experienced with a subscriptionbased product offering (advantage)
  • Certified as in some form of agile product management (advantage)
  • Experienced in the education sector (advantage)
What do you get in return?

At Tes we want to support you to do your best work and keep learning and growing.

As well as a job with lots of responsibility and opportunity, you can also expect:

  • 25 days annual leave rising to 30
  • 5% pension after probation
  • Hybrid working
  • Health care cash plan
  • State of the art city centre offices
  • Access to a range of benefits via My Benefits World
  • Discounted city centre parking
  • Free eye care cover
  • Life Assurance
  • Cycle to Work Scheme
  • EAP (Employee assistance programme)
  • Monthly Tes Socials
  • Access to an extensive Learning and Development menu
More about Tes


Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 c
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