Patient Services Support Administrator - Trowbridge, United Kingdom - Danone

Danone
Danone
Verified Company
Trowbridge, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
About the job

Business context


The Patient Services Support Team provides timely and effective administrative support for the Nutricia Homeward Nursing Service and Customer Service Team functions, which together forms the Patient Services Team.

Patient Services is a large team within Specialised Nutrition (SN).


The Patient Services Support Team aims to enhance the effectiveness and efficiency of operation by providing a robust and resilient support network which can also adapt to the fast changes within the Nursing and Customer Services functions.


Patient Services Support is part of the Patient Services Quality and Development Team, reporting into the Patient Services Learning Manager.


Mission of the role (strategic purpose incl. key projects & challenges)


To effectively support the Patient Services function as part of the Quality and Development team through strong administration, organisation, and proactivity, and to manage key Patient Services Team tasks.

"Patient Services" refers to the Nutricia Homeward Nursing and Customer Service teams.


Key accountabilities, deliverables & KPIs (key performance indicators), impact on business results

This includes, but is not limited to:

  • Supporting the Patient Services Leadership Team members as required, including working autonomously on ad
- hoc projects and collating data.

As part of the team, taking responsibility for the following key activities as Primary Owner
or support to the Primary Owner while they are on leave/ sick etc:

  • Administrative support for the storage "pods"
  • Raising and monitoring of Purchase Orders across Nursing and Customer Service
  • Managing Nurse "boot stock" and uniform, stationery, and associated activities
  • Onboarding administration for new starters, including managing the Immunisation Register alongside HR (Human Resources).
  • Supporting internal training programmes from an administrative perspective (invitations, management of delegates, supporting with venues, refreshments etc)
  • Assisting with the development, maintenance of and sharing of Standard Operating Procedures to enhance efficiencies and standardise the support function provided across both teams
  • Manage vital support functions, including call diverts, Nursing App set
- ups, support with the management of the Lone Worker devices, Disclosure and Barring Services (DBS) checks and Nursing and Midwifery Council (NMC) registration checks

  • Administrative support to the Customer Service Regional Leads ad
- hoc with their welcome processes for onboarding new patients (sending support materials, collating data)

  • Administrative Support for the Prescription Management function within Customer Services
  • Supporting the Learning Team with administrative support including sending out of invitations, monitoring delegate feedback, collating data for audit
  • Supporting and managing with the Out of Hours (Nursing) roster
  • Responsibility for updating and maintenance of relevant databases to ensure audit (including CQC (Care Quality Commission)) compliance. This includes collating detail around mandatory and other learnings and having this data uptodate and available for review.
  • Any other duties that fall within the remit of Patient Services Support not listed here, as activities vary over time.

Stakeholders


Patient Services Leadership Team, Nursing Service Operational Managers (Clinical Practice Managers and Regional Nurse Managers), the Homeward Nursing Team, Regional Customer Service Leads, Prescriptions Team.

In addition, there will be ad
- hoc communication with the Executive Assistants, Finance teams and other relevant functions including HR.

About you


The high volume and diversity of required activities within this role will require a mature attitude and effective communication skills.

The role requires the ability to manage unpredictable and unplanned activities while retaining the core tasks at a consistently high
- quality level. Flexibility is essential.


Peaks in activity will require good judgement, influencing and prioritisation skills to manage immediate needs and the ongoing daily functioning of the Patient Services support service with internal customers and the wider business.


Critical experience required

  • Educated to GSCE Maths/ English Grade A-C or equivalent
  • Strong IT (INFORMATION TECHNOLOGY) skills including competent using Word, Excel, and PowerPoint
  • Extensive experience working in an administrative capacity
  • Excellent organisational and prioritisation skills
  • Excellent attention to detail
  • Team Player
  • Solutions
  • Focused
  • Continuous Improvement Mindset
  • Comfortable working with and directing team members more senior than they are
  • Happy exploring new ways of working
  • Positive approach to change
  • Able to demonstrate strength and experience in managing / supporting service improvements
  • Desirable
  • Business Administrative Qualifications
About us

Selling points of the role
This is a vital
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