Customer Service Advisor - Manchester, United Kingdom - Innovation Group
Description
Here at the Innovation Group, we do things differently - we provide industry leading insurance solutions to our clients, offer global leading technology to deliver the best service for our clients and customers, and process millions of claims each year We have a reputation to be proud of, built on proven performance and customer service
One of our biggest clients is Enterprise (you've probably heard of them), and as part of our expanding motor call centre, you will proudly represent them, delivering outstanding customer service to the non-fault driver following a car accident, getting them back on the road quickly by arranging a hire car for them, as well as booking repairs at a local garage.
Why Should You Apply?
- In depth training period of at least 2 weeks with ongoing support
- Opportunity to progress at your own pace there are plenty of different roles in the team to increase your knowledge and ongoing personal development
- Become an expert at your role quickly
- Lots of benefits including:
- Competitive salary of £18,137 £20,280
- 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
- Fantastic referral scheme of up to £1000 per friend
- Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more
What Is The Role?
- Mix of inbound and outbound calls don't worry, there is NO sales or cold calling
- Delivering the highest level of customer service to every customer
- Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
- Taking full ownership of each call you take
What Do We Need From You?
- Experience isn't everything we want people with the right behaviours personable, empathetic, easy to talk to we can teach you the job
- As long as you can put the customer first and deliver exceptional service, we want to hear from you
- Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am 9pm Monday
- Friday, and 8am 5pm Saturday and Sunday.
What Next?
- If that goes well, you will be invited a Teams interview to really show off your amazing skills.
- If successful, you will then receive an offer SIMPLE
Job Types:
Full-time, Permanent
Salary:
£18,137.00-£20,280.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
Work Location:
One location
Expected start date: 13/02/2023
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