Customer Service Administrator - Stoke-on-Trent, United Kingdom - Johnson Health Tech
Description
Job Title:
Customer Service Administrator
Department:
Customer Service
SUMMARY
This is a key role within the Customer Service department, monitoring and updated customers regarding unscheduled repair and service jobs.
Communication with the Parts Department, CSR's and internal account managers along with reviewing part stock availability, is a key to this role.
Providing support and cover for the Contracts departments will also be required.Service Administrators are assigned in technical areas of customer service. They explore and troubleshoot the customer's issues, with utmost professionalism and courtesy. Service Admins work with other members of the Customer Service team and collaborate with them to resolve customer problems.
Accuracy in communication with customers and updated information of the CRM database is key to the success of this role.
Daily tasks may also involve to supporting the overall day to day service provided by the Customer Service Department including phone cover, meetings and training.
Description of key tasks and responsibilities
Point of contact for account/project managers regarding account updates & queries.
Produce accurate reports for key accounts to distribute and communicate weekly
Communicating with the CSR and Parts teams to provide additional technical support as and when required
Ensure CRM is updated for parts ETA's, or resolves documented for customers and CSR team to view
Maintain CRM system and update product details
Produce, review and report on unscheduled jobs for selected accounts
Supplying support to the CSR team
QUALIFICATIONS
- Experienced user of SAP and CRM is desirable.
- Good knowledge and experience in using Microsoft Excel
- Technical background, ideally in the fitness industry is an advantage.
EXPERIENCE & SKILLS
The person should have a flexible approach to work and have the ability to organise and methodically manage a busy workload, updating systems and customers alike.
Job Types:
Full-time, Permanent
Salary:
Up to £24,000.00 per year
Benefits:
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Stoke-OnTrent: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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