Patient Care Agent - Sheffield, United Kingdom - Service Care

Service Care
Service Care
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you a Patient Care Agent/Health Advisor seeking a new challenge? Do you have previous experience working within a Contact Centre/Call Centre environment?


Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale.

The service is patient-focused and provides a world class service to their patients.


Job Purpose:
Patient Care Agent

Salary:
£13.74 PAYEE + £250 SCS Welcome Bonus


Location:
Sheffield, South Yorkshire


Working Hours:
Monday to Friday, 09:00-17:00


Contract:37.5 hours per week


The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.


Key Responsibilities:


  • Assisting the enquirer to become better informed and better placed to move forward with their ADHD based enquiry
  • Assisting the enquirer to become more aware of our services and the structured, managed payment options available to them
  • A key metric for this team will be patient (customer) satisfaction and the accuracy of the advice given
  • Liaising with the relevant departments to help with patient enquiries
  • Ensuring the correct administrative processes are adhered to

Essential

  • Competent using Information Technologies including MS Office (Outlook and Word)
  • Positive Outlook and ability to work Under Pressure
  • Being flexible and willingness to go above and beyond to ensure quality service

Benefits

  • Intrinsic reward of being part of a team that helps people through their individual patient journey
  • Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
  • Monthly Payroll
- £250 training allowance

  • Excellent pay rates
  • Exceptional referral bonuses
  • Specialists mental health consultants offering single point of contact
  • PAYE payment options available
  • Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
  • FREE DBS disclosures provided via fast track online services
  • Access to our resource; a 4berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location

Bonuses
- £250 Welcome bonus
- £250 Referral bonus
- £150 Agency switch bonus

  • Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.
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